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Shipping & Returns

All prices are in US dollars. 

Processing

One to two business days upon receipt of payment.

U.S Orders

All US orders are processed via USPS

All US orders are typically processed within one to two business days upon receipt of payment. As stated all orders are shipped via USPS. After the order has been processed you will receive a confirmation email that includes a digital copy of your invoice, and the tracking number for your order. 

Please note that all items shipped via USPS are insured automatically for the first $100.00. This however does not include packages that are scanned and have been marked as delivered. You can find out more about USPS insurance, or file a claim here

Thewovenkente.com, LLC will not refund items that have been unclaimed, lost, stolen, or otherwise marked as undeliverable. 

Incorrect Shipping Addresses

Please carefully review all shipping and billing addresses prior to placing an order. 

Thewovenkente.com, LLC is not responsible for incorrect shipping addresses. 

If after placing an order you submit a request to update the shipping address there is no guarantee that the shipping address will update prior to shipping. 

Please submit inquiries to baiyinahbrookins@aol.com.

Missing mail

Thewovenkente.com, LLC will not refund items that have been unclaimed, lost, stolen, or otherwise marked as undeliverable.

If you believe your package is missing, follow the link here. Please follow the steps to complete a help request form.

 

RETURN POLICY 

Returns

We will gladly accept unworn, and unused merchandise with the tags still attached within 30 days. Merchandise must be in original packaging, please include a print out of the original invoice.

Please email hello@thewovenkente.com to begin the process for a return. After the product has been received and processed the original form of purchase will be credited within 7 days. At this time, we do not accept returns for products after 30 days. All mask sales are final.

All mask sales are FINAL. Please carefully review sizing. All mask dimensions are listed. You can determine mask sizing by using measuring tape. (from the bridge of your nose to below your chin and from ear to ear.

If however your order is incorrect or damaged please feel free to contact us at

hello@thewovenkente.com.

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